Job Description
The P&C Lead, Human Resources oversees a team of P&C Coordinators to deliver high-quality centralized HR services across multiple global regions. This role ensures smooth resolution of employee queries, upholds service quality standards, and drives operational excellence through continuous improvement. Partnering with P&C Business Partners, Centers of Expertise, and global stakeholders, the Lead delivers scalable HR solutions while fostering a positive and consistent employee experience. Under Team Leadership and Supervision, you will lead and manage a team of P&C Coordinators, distribute workload, set priorities, monitor performance against defined SLAs, and foster a high-performing collaborative team culture. HR Operations and Service Delivery duties involve driving accountability for query resolution, case closures, escalation handling, and updating team SOPs for consistent execution. For Continuous Improvement and Compliance, the Lead ensures alignment with global and local policies, statutory compliance, audit standards, and data privacy norms, while leveraging dashboards to monitor risk management. Reporting responsibilities include producing daily, weekly, monthly, quarterly, and annual metric dashboards, tracking KPIs like SLA adherence, case turnaround time, CSAT, and error rates to enhance the employee experience. The position also manages stakeholder expectations, handles complex escalations, and leverages advanced systems including Oracle HRMS and ServiceNow to oversee employee transactions, streamline case management, and drive technology improvements across regional markets including EMEA, NA, LATAM, and APAC. Restaurants, Food and Beverage Services, Hospitality
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Success Stories from Candidates Placed in this Field
ABHIJEET SAWANT - MUMBAI
Honest Shelters Pvt Ltd, Mumbai - Head HR
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Prabhat - Noida
Eduspace Technologies Pvt Ltd (Proctur), Noida - HR Manager
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