Job Description
Industry EdTech, Creative & Media Arts
AAFT Online is looking for a passionate and experienced Learning & Development Trainer to lead training and capability-building initiatives for our Inside Sales and Counselling team. This is a hands-on role where you will be responsible for designing and delivering impactful training programmes, identifying skill gaps, coaching team members, improving process adherence, and driving a culture of continuous learning and performance excellence.
Key Responsibilities
Training Design & Delivery
Design and deliver end-to-end training programmes covering product knowledge, sales processes, consultative counselling, objection handling, and communication skills
Create comprehensive training content including presentations, SOPs, roleplay scripts, workbooks, assessments, and other learning materials
Conduct group training sessions, live roleplays, and one-on-one coaching
Develop and maintain a structured training calendar aligned with business requirements and sales cycles
CRM & Process Training
Train teams on CRM best practices, including lead management, disposition tagging, activity logging, pipeline management, and follow-up processes
Establish and reinforce standardised lead prioritisation and follow-up processes
Conduct periodic CRM audits and provide coaching to improve process adherence
Develop SOPs and quick-reference guides to strengthen CRM discipline
Onboarding & New Hire Enablement
Own the end-to-end onboarding and training experience for new sales hires
Deliver training on product knowledge, CRM, sales processes, brand communication, and team practices
Create onboarding kits, assessments, training decks, and structured ramp-up plans
Support new joiners in becoming productive and process-compliant within the defined onboarding period
Performance Tracking & Training Effectiveness
Measure training effectiveness through assessments, quizzes, call audits, and performance data
Identify knowledge, skill, and behavioural gaps and design targeted coaching interventions
Monitor individual and team-level performance trends in collaboration with management
Prepare periodic training impact reports and recommend improvement actions
Requirements
Graduate or Post-Graduate in any discipline
Minimum 4 years of experience in Learning & Development, Sales Training, or Sales Enablement
Experience in EdTech, Ed-Counselling, BFSI, or high-ticket Inside Sales environments is strongly preferred
Hands-on knowledge of CRM platforms such as LeadSquared, Salesforce, Zoho, HubSpot, or similar tools
Ability to independently create training decks, SOPs, workbooks, and assessments
Excellent verbal and written communication skills in English and Hindi
Strong facilitation and coaching skills for both group training and one-on-one sessions
Preferred Skills
Experience training teams involved in high-ticket sales
Strong understanding of Inside Sales and Consultative Counselling
Experience with Learning Management Systems (LMS)
Certified training credentials such as Train-the-Trainer, CPTD, HRCI, or equivalent will be an added advantage
Ability to analyse CRM reports and sales performance data to identify training needs
Strong ownership mindset, adaptability, and ability to balance empathy with accountability
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