Job Description
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities. PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The People Generalist is a key member of the People Team, responsible for delivering high-quality, consistent, and efficient operational HR support across the employee lifecycle. Reporting to the People Operations Manager, this role partners closely with People Business Partners and other People team colleagues to ensure the smooth execution of core People processes, compliance with policies and regulations and ensuring an excellent employee experience. The People Generalist provides hands-on support in all operational areas across the entire employee life cycle including data management, compliance, and offboarding, and offers ad hoc coordination and administrative support as needed. This role will help support the roll out and coordination of key People Team initiatives across ETS. Supporting our team in delivering continuous improvement, efficiencies and streamlining processes where possible. Primary responsibilities include delivering day-to-day People operations including onboarding, offboarding, employee data management, HRIS administration and compliance, ensuring accuracy, timeliness, and collaboration with the wider People Team and relevant subject matter experts. Act as a first point of contact for employee queries, providing guidance on People policies, processes, and systems, escalating complex issues as needed. Support People Business Partners with operational delivery, including employee relations coordination, performance management, engagement initiatives, and process alignment. Maintain accurate employee records and documentation in line with data privacy and compliance requirements. Assist with HR reports, analytics, and dashboards, partnering with HRIS and Total Rewards as relevant. Coordinate and support the administration of benefits, payroll, and other employee programmes, collaborating with internal and external stakeholders if relevant in the country. Support the implementation and communication of People policies, procedures, and initiatives. Participate in continuous improvement of People processes and employee experience. Provide administrative support for HR projects, audits, compliance activities, and the organisation of People Team events, training, and meetings. Foster a culture of self-service, working with Internal Communications to ensure clear information for employees. Partner with stakeholder groups including IT, Finance, and Marketing to ensure People Team processes are effective, on brand, and aligned. Ensure adherence to internal controls, audit requirements, regulatory standards, and agreed SLAs for People Operations. Remain flexible and adaptable, supporting ad hoc requests and administration or coordination as directed by the People Consulting or Operations group. Qualifications include a Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience. Candidates should have 3+ years of experience in an HR, People Operations, or administrative role, ideally in a fast-paced or complex environment. Experience supporting HR processes such as onboarding, data management, or employee relations is desirable. Exposure to HR systems and data management is preferred. Experience working in a team-oriented, service-driven environment is required and experience working in a global organization is preferred. The candidate should have a basic understanding of financial concepts including budgets and cost drivers to support HR-related administration and queries, awareness of business context and priorities to help align day-to-day people practices with team needs, ability to accurately handle HR data, maintain records, and assist with basic reporting. The candidate should recognize issues or patterns in employee or team challenges and know when to escalate for resolution, develop commercial awareness and understanding of how HR supports business operations, and work collaboratively with colleagues across HR and other departments to deliver effective service. Support change initiatives by helping with communications, gathering feedback, and assisting teams through transitions. Strong organisational and prioritisation skills are required, with the ability to manage multiple tasks and respond to urgent needs. Practical problem-solving skills and the ability to suggest solutions to routine people-related challenges are required. Demonstrate initiative by using available information, tools and resources to respond to and resolve employee queries, seeking guidance only when necessary rather than waiting for direct instruction. Build positive relationships with managers and employees, providing responsive and helpful support. Assist in the delivery of HR communications and training to support policy awareness and process adoption. Look for opportunities to improve HR processes and employee experience through feedback and observation. Support HR projects and programmes through coordination and administration. Contribute to the documentation and improvement of HR processes and tools. Education and experience requirements also mention a Bachelor’s degree in Human Resources, Business Administration, Organisational Psychology, or a related field, or equivalent experience, and 2+ years of experience in an HR, People Operations, or administrative role, ideally within a global or matrixed organisation. Experience supporting employee relations processes, such as handling queries, assisting with investigations, and supporting policy application is required. Basic knowledge of India employment legislation, statutory compliance, and regional HR practices, or willingness to learn, is required. Exposure to working with cross-cultural teams or in international environments is an advantage. The candidate should have the ability to build trust and collaborate effectively with colleagues at all levels. Experience supporting or coordinating with HR centres of excellence including Talent Acquisition, Total Rewards, HR Operations, HRIS, and Learning & Development is required. Strong interpersonal and communication skills, with the ability to provide helpful support to managers and employees, are required. Professional certifications such as SHRM-CP, PHR, or India-specific HR credentials including NIPM or HRM India are a plus but not required. ETS is mission driven and action oriented. The organization is passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. ETS is energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. ETS offers multiple Business Resource Groups for employees to learn and advance their career growth. As a not-for-profit organization, ETS encourages employees to lean into their passion for volunteering and employees may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to them. The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate. ETS is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment.
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