Job Description
The People Experience & Operations Coordinator is responsible for delivering a high-quality employee experience throughout the complete employee lifecycle from hiring to retirement. As a key member of the People Experience & Operations team, the selected professional will play an important role in managing employee processes at the workplace against clearly defined performance indicators and service levels.
The role will support the India business unit’s digitization agenda and help provide a seamless employee experience through priorities identified for the People Experience & Operations function. The position will also support HR Business Partner leads working with Commercial Functions and Beverages.
Employee Processes & Administration
Serve as the first point of contact for employee inquiries related to HR policies, benefits, payroll, schedules, procedures and processes associated with the employee lifecycle.
Manage learning administration for identified employee groups, including training facilitation, tracking, follow-up and closure.
Support employee engagement programmes such as Dil Se, Plant Days and other engagement interventions related to organizational health.
Coordinate communications and surveys associated with employee engagement programmes.
Digitization
Drive the overall business unit digitization agenda, particularly for plant-based platforms such as Schoox and workflow processes related to myServices.
Identify opportunities where HR and employee processes can be streamlined and improved through digital tools.
Support the adoption of digital systems and workflows that improve efficiency and employee experience.
Compliance Support
Maintain confidential employee files and ensure that all documentation complies with audit requirements.
Collaborate with Safety and Operations teams to track employee training, certifications and adherence to required controls.
Ensure employee records and supporting documents are maintained accurately and securely.
Centre of Excellence-Led Interventions
Coordinate training sessions, track completion and maintain required training records as communicated by the Centres of Excellence for Talent Management, Total Rewards and People Experience & Operations.
Support performance-review cycles by organising timelines, forms and reminders through employee communication and internal sessions.
Support the on-ground activation of the Performance Management Process across all phases, including objective setting, mid-year reviews and year-end reviews for frontline employees.
Support the rollout of core people processes across the business.
Administer organizational surveys through roadshows for frontline employees, including Organizational Health and MPW surveys.
Provide logistical support for learning programmes, including venue arrangements, coordination with vendors and trainers, invoice management, attendance tracking and feedback administration.
Organise and administer Code of Conduct training for frontline employees, new hires and third-party employees.
Provide logistical support for HR events including Rewards and Recognition programmes, annual functional events and HR town halls.
Support the creation of event-related content including communications, presentations and invitations.
Ask HR, HR Operations & Service Delivery
Provide general administrative support to the HR lead for operational activities including reports, presentations and data entry.
Participate in continuous improvement initiatives to optimise HR and related business processes.
Work as an integral member of the business unit HR Operations team and contribute to assigned project deliverables.
Act as the focal point for HR Operations deliverables for assigned accounts.
Manage the governance of HR processes, process maps, documentation and knowledge-base records.
Ensure that all relevant HR systems and records remain updated.
Ensure that design methodology, approvals, version control, change control and documentation standards are consistently applied.
Coordinate HR process reviews to improve the efficient application of procedures, standards and operational processes.
Ensure that HR processes and documentation are maintained robustly while protecting data integrity, quality and document version control.
Support HR teams with updates to process maps and operational documentation.
Act as the primary point of contact between the business unit People Experience & Operations team and local market People teams in areas such as Ask HR for Help, Workforce Management, Self-Service, Employee Services, system navigation and adoption.
The role will primarily focus on Tier 0 and Tier 1 HR support.
Partner with Service Delivery Leads and local People teams to improve system adoption and frontline digital penetration plans.
Qualifications
Candidates should have 3 to 4 years of general professional experience in Human Resources, preferably within HR Operations.
An MBA in Human Resources from a Tier 1 or Tier 2 institution is required.
Candidates should have strong customer-facing skills and a clear focus on delivering an excellent employee experience.
Strong time-management skills are required, including the ability to identify business-critical priorities, complete assigned work and manage conflicting requirements and ambiguity.
Applicants should possess technical and functional knowledge of HR tools, employee interfaces and operational systems.
Proficiency in Microsoft Office is required.
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Success Stories from Candidates Placed in this Field
Indusha Rao - Bangalore
ERBrains, Bangalore
★★★★★
"It was very nice working with your team, I was getting good number of opportunities and the team was always available whenever needed. Thanks again for all the support and help, I got placed as HR manager in ERBrains"
Karishma Bhatia - Noida
Propoint SPN Pvt. Ltd., Noida
★★★★★
"I successfully got placed through this portal and I am pleased with the support provided by the recruitment team and dedication towards finding a job which aligns with my domain. I am greatful for
the exceptional service. Thankyou!"
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